Return Policy

Return Policy

If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 14 calendar days from the date of receipt for an exchange or refund.  If you ordered the incorrect color, please let us know and we will be happy to replace it with a more appropriate choice.  For hygiene and safety reasons all returned items must be unused and in its original packaging. 

Please be advised that prior authorization is required on all returns. For authorization to process a return, please call 877-694-6243. If you would prefer to email us, please do so at CustomerService@imagesbymiriam.com.

Unfortunately, any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Images by Miriam.

Shipping fees are only refundable when the original items were either shipped incorrectly by Images by Miriam or the items were damaged upon receipt. All other shipping fees are nonrefundable.

If an item arrives damaged or defective, you may return the item for a refund or exchange provided that Images by Miriam is notified within 72 hours of receipt of the damaged item.

We ask you to please return your items via UPS or insured parcel post. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

Please note that all returns must be sent to Images by Miriam and not your local Images by Miriam retailer. Any items returned to your local retailer cannot be accepted.

Please allow up to one weeks for the return to be processed, at which time a credit or exchange will be made depending on your request.  Please allow one billing cycle for the refund to show on your account. If you wish to inquire about your return, please call 877-694-6243.

Please ship returned items to Images by Miriam
 Attn: Returns 
745 Rensselaer Avenue, Staten Island, New York 10312.